Job: Call Center Specialist at Veon Armenia CJSC (Beeline Armenia) Company

Location: Yerevan, Armenia

Category: Sales/service management

Type: Full time

Deadline: 29-May-19 12:00:00 AM

Salary:

Description

Responsibilities

• Provide personalized customer service of the highest level.
• Answer phone calls and respond to customer enquiries regarding the technical issues.
• Follow-up on customer inquires not immediately resolved.
• Provide customers with product and service information.
• Upsell products and services.
• Identify and resolve customer issues using the computer system.
• Complete call logs and reports.
• Transfer customer calls to appropriate technical staff.
• Recognize, document and alert the supervisor of trends in customer calls.

RequiredQualifications

• University degree in Technical field is a plus.
• Experience in a relevant field is an asset.
• Knowledge of IT protocols,
• A sound knowledge of telephone etiquette;
• Ability to work with people in conflict situation;
• Excellent communication skills;
• Ability to work under stress;
• Pleasant and friendly mannerism;
• Good social skills;
• Flexible personality with teamwork abilities;
• Sense of responsibility;
• Advanced computer skills: experience with MS Office;
• Fluency in Armenian and Russian languages, knowledge of technical English is a plus.

Benefits

Job URL: iJob.am - Call Center Specialist @ Veon Armenia CJSC (Beeline Armenia)