Thursday, December 27, 2018

Job: Operations Manager at Ginosi Apartels Company

Location: Riga, Latvia

Category:

Type: Full Time

Deadline: 26-Jan-19 12:00:00 AM

Salary:

Description

  • At least BA/BS degree or equivalent
  • Fluent in English and Latvian (Knowledge of other languages is a plus)
  • Experience at an international Hotel or Apartel Chain
  • Experience in operations and customer service
  • Possession of a smartphone to use company’s applications

Responsibilities

  • Be the local ambassador for the headquarters and end-responsible person for operations in the assigned location
  • Manage the local team, provide training upon need
  • Be available on-call 24/7 as the primary contact for the location, be available to show up at the location upon request or assign a designate
  • Ensure and enforce staff adherence to company policies and procedures
  • Uphold the highest standards of cleanliness, safety, and customer service
  • Responsible for optimal scheduling and work distribution upon company provided standards
  • Assign tasks and ensure the task completion and status updates in a timely manner
  • Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives
  • Participate in meetings with direct manager and staff as per defined frequency
  • Maintain healthy business relations within the team, headquarters and building management
  • Responsible for procurement, including orders and delivery receipt, conduct regular inventorization of the properties (units, storages)
  • Provide timely and accurate financial reporting to HQ
  • Conduct random inspections of the units as per Audit Plan to ensure:
    • Cleanliness standards are met
    • Units are stocked as per predefined unit inventory list / PAX
    • Unit setup standards are followed
    • Functionality of equipment and facilities is adequate
  • Manage laundry operations, make arrangements for repair / replacement of damaged equipment / furniture follow incident reporting procedure
  • Conduct random inventory audit of the housekeeping supplies and report discrepancies
  • Arrange set up of new units and move-outs
  • Report any information which may affect company business (site construction, competitor information, new building rules, etc.)
  • Upon need, restock and prepare cleaning carts for housekeepers on a daily basis
  • Perform maintenance work if needed (ex. A/C, WiFi/TV troubleshooting, changing lamps, hanging picture frames, installing/repairing locks etc.)
  • Responsible for selecting the right candidates for open vacancies provided by HR
  • Perform staff evaluations, place comments on employee profiles, communicate employee related issues to HR
  • Make sure all the new hired documentation/paperwork is scanned and sent to HR on a timely manner
  • Responsible for scanning and sending all required mail/paperwork to the Legal Department
  • Other duties as assigned
  • RequiredQualifications

  • At least BA/BS degree or equivalent
  • Fluent in English and Latvian (Knowledge of other languages is a plus)
  • Experience at an international Hotel or Apartel Chain
  • Experience in operations and customer service
  • Possession of a smartphone to use company’s applications
  • Benefits

    Job URL: iJob.am - Operations Manager @ Ginosi Apartels

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