Location: Yerevan, Armenia
Category:
Type: Part-time (5 days a week, from 20:00 to 24:00)
Deadline: 26-Jan-19 12:00:00 AM
Salary:
Description
Varks.am is seeking a successful candidate for the position of Night Shift Contact Center Specialist who will provide the Company's information in an efficient and timely manner.
Responsibilities
- Provide service to current and potential customers through an online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.
RequiredQualifications
- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Excellent oral expression skills;
- Listening skills;
- Ability to engage in teamwork;
- Sales skills.
Benefits
Job URL: iJob.am - Night Shift Contact Center Specialist @ Varks AM UCO CJSC (Varks.am)
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