Location: Yerevan, Armenia
Category:
Type: Full-time
Deadline: 05-Oct-18 00:00:00
Salary:
Description
Tumo Center for Creative Technologies is seeking a highly motivated, enthusiastic and dynamic specialist who is comfortable experimenting with new technologies to start a career as a Technical Support Assistant.
Responsibilities
- Assist in managing the inventory entrusted to the IT team and maintain the inventory organized and the database of equipment up to date, in cooperation with IT's Inventory Manager;
- Make reservations for checkout and checkin of equipment requested by students, and staff, including for workshops and learning labs in all centers;
- Assist Inventory Manager in scheduling equipment distribution to all centers;
- Check out equipment to students and staff providing directions on their use;
- Check in equipment returned by students and staff; inspect and report equipment needing repair and maintenance;
- Provide information to supervisor regarding late returns of equipment, missing items and repeat offenders of the equipment fair use policies;
- Troubleshoot equipment, provide general maintenance and recommend equipment for repair;
- Recommend purchase of parts and equipment to supervisor and superiors;
- Assist in providing technical support for the events, tours, presentations, workshops on the set up and use of audio and video equipment; coordinate lighting with the relevant team;
- Assist in other logistical needs of events, tours and presentations;
- Provide technical support for staff and students' day-to-day needs in implementing Tumo's educational programs (individual students, coaches, workshops and learning lab, and other teams and offices requests), including moving, setting up and servicing of computers and other equipment;
- Install and remove software and drivers, update images and perform basic configuration to secure the operability of the software packages; inform supervisor of non-basic requests;
- Maintain regular log of requests and their fulfillment;
- Follow established policies and procedures;
- Perform other job-related duties as assigned by manager.
RequiredQualifications
- At least 1 year of college education in an IT discipline;
- At least 1 year of work experience in IT support or a related field;
- Good knowledge of computer hardware diagnosis and maintenance, including desktops, laptops, printers, projectors and other peripherals;
- Basic knowledge of networking concepts and devices;
- Experience with Windows and Mac Operating Systems;
- Experience in troubleshooting software problems and providing application support;
- Ability to work independently;
- Exceptional interpersonal skills and ability to work as a team member;
- Knowledge of Armenian and English languages.
Benefits
Job URL: iJob.am - Technical Support Assistant @ Tumo Center for Creative Technologies
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