Location: Yerevan, Armenia
Category: Law
Type: Full Time
Deadline: 27-Sep-18 00:00:00
Salary:
Description
Responsibilities
- Responsible for project ETM quality and maintenance project initiation, maintenance team establishment, project member performance management, maintenance plan formulation, and management execution; responsible for resource investment, plan execution, and delivery quality of maintenance projects
- Act as a primary owner for stable network operation, and be responsible for customer coordination and customer care during the accident recovery process
- Collaborate with the Accounting Department to close high-risk network risks in a timely manner and take responsibility for the closure results
- Approve and coordinate the network change plan, and take responsibility for the network change result
- Identify major issues that concerns customers, including complaints; initiate management escalation in a timely manner; drive customers to implement solutions in a timely manner, and be responsible for customer satisfaction with key issues
- Manage project members (including support personnel) to comply with the quality red line and cyber security red line to ensure project delivery security and compliance
- Recognize the revenue in a timely manner, correctly approve the maintenance labor hours, and be responsible for the achievement of the operation objectives of the maintenance project
- Regularly communicate with key customers (O&M Supervisor/ CXO) to present service value and improve service brand
RequiredQualifications
- Higher education in Computer Science or Engineering or in the relevant field
- Proven working experience as a Project Administrator, Technical Project Manager or Service Project Manager in the information technology sector
- Understanding or hands-on experience with wireless and fixed networks, as well as other telecom equipment and technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills in English and Russian languages
- Solid organizational skills including attention to details and multi-tasking skills
- Strong working knowledge of Microsoft Office
- PMP and PRINCE2 certification is a plus
Benefits
Job URL: iJob.am - Service Project Manager @ Huawei Technologies Armenia LLC
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