Location: Yerevan, Armenia
Category: Arts, Entertainment and Mass Media
Type: Full Time
Deadline: 14-Sep-18 00:00:00
Salary:
Description
Responsibilities
- Identify and assess User's needs to achieve satisfaction and provide world class support
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Set up and optimize company pages within each platform to increase the visibility of company's social content
- Follow communication procedures, guidelines and policies
- Research and analysis of user requests
- Communicate with user's through various channels
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
- Collaborate with development and quality assurance engineers
- Collaborate with other departments to manage reputation, identify key players and coordinate actions
RequiredQualifications
- BS in Communications, Marketing, Business, New Media or Public Relations
- At least 1 years of professional experience in a comparable position
- Excellent verbal and written communication skills
- Fluency in English, knowledge of the second foreign language is a big plus preferably Hindi
- Familiar with CRM systems and practices
- Quick learner and ability to develop as a professional
- Understanding cultural peculiarities of different countries
- Working under pressure and keeping calm in different situations
- Ability to multi-task, prioritize and manage time effectively
- Ability to work in a team and with minimum supervision
- Ability to work flexible schedules
Benefits
Job URL: iJob.am - Community Manager / Support Specialist (Multilingual) @ All.me LLC
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