Location: JobParser.Models.LocationModel
Category: Banking, Accounting, Financial
Type: Internship
Deadline: 25-Apr-18 00:00:00
Salary: N/A
Description
IT Intern, IT, HOST
Prepared by: Prepared by: IT Department HSBC Bank Armenia cjsc
Some careers open more doors than others If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Joining our team will provide you with a range of career opportunities; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in areas such as Risk, Marketing, HR, IT, Commercial Banking. The start of your journey at HSBC will see you participate in a three-month blended learning experience, during which you will learn how to be successful in your role through classroom, on-line and practical training, as well as having the opportunity to develop new skills in HSBC's model branch
Role Purpose
IT Internship is an excellent opportunity to get introduced to the IT world within HSBC. IT Intern is having participation in IT Service Desk day to day activities, providing 1st line hardware and software end user support and troubleshooting. IT Intern typically supports multiple sites with extensive systems utilizing a wide variety of different manufacturers' hardware and software. This role adheres to Service Desk processes and procedures in order to provide a high quality service to users. With guidance, IT Intern answers inquiries and resolves issues to the required standard and within the levels defined in the Service Level Agreements.
Responsibilities
-Support users on their IT issues, do equipment deployment and maintenance
-Respond to Service Desk telephone calls
-Consult and train users on IT systems
-Assist in implementation of different projects
-Have involvement and assistance in other tasks of department
RequiredQualifications
-University Degree in IT or related field
-Ability to work in a multicultural environment; prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
-Excellent oral communications skills
-Ability to interpret workflow of different institutions
-Ability to solve issues independently and work under pressure
-Being flexible and easy adopting to changes, quick learner
-Fluency in English and Armenian
Benefits
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