Monday, April 9, 2018

Job: Customer Support Representative at EKENG CJSC Company

Location: JobParser.Models.LocationModel

Category: Service & Security

Type: Full Time

Deadline: 08-May-18 00:00:00

Salary:

Description

Responsibilities

- Accept Company customers at office, listen and handle customer's related requests keeping high manner of politeness
- Prepare daily documentation: contracts, certificates and other related documents demonstrating accurate and detailed approach to customer data
- Provide technical support to users by researching and answering questions; troubleshoot problems and provide distance support
- Follow strictly customer support policy and procedures, apply them in related transactions
- Answer incoming customer calls, provide assistance for registration in the system, follow up and update customer database
- Interact and coordinate with other departments to resolve customer issues
- Hand over various inquiries and complaints of customers, identify the priorities and conduct the requests up to their final resolution
- Provide daily statistics and reports
- Perform miscellaneous tasks assigned by the Head of Customer Support Department

RequiredQualifications

- Higher education
- At least 1 year of experience in customer related field and good understanding of customer satisfaction principles
- Ability to work within a team and deal independently with customers in a fast paced and stressed environment
- Very responsible to start the job at assigned hours and to complete the work as expected
- Excellent manners, telephone and communication skills to handle different requests of customers
- Effective problem-solving skills and basic understanding of technical issues
- Very organized and detailed oriented personality to handle different data keeping high sense of confidentiality
- Excellent knowledge of Armenian language. Basic knowledge of English and Russian languages
- Advanced computer skills

Benefits

Job URL: iJob.am - Customer Support Representative @ EKENG CJSC