Location: JobParser.Models.Location
Category: Service & Security
Type: Full Time
Deadline: 31-Mar-18 00:00:00
Salary:
Description
Responsibilities
- Provide personalized customer service of the highest level
- Answer phone calls and respond to customer enquiries regarding the technical issues
- Follow-up on customer inquiries not immediately resolved
- Provide customers with product and service information
- Upsell products and services
- Identify and resolve customer issues using the computer system
- Complete call logs and reports
- Transfer customer calls to appropriate technical staff Recognize, document and alert the supervisor of trends in customer calls.
RequiredQualifications
- University degree
- Experience in a relevant field is an asset
- A sound knowledge of telephone etiquette
- Ability to work with people in conflict situation
- Excellent communication skills
- Ability to work under stress
- Pleasant and friendly mannerism
- Good social skills
- Flexible personality with teamwork abilities
- Sense of responsibility
- Advanced computer skills: experience with MS Office
- Fluency in Armenian and Russian languages, knowledge of technical English is a plus
Benefits
Job URL: iJob.am - Customer Care Specialist @ Veon Armenia CJSC (Beeline)
No comments:
Post a Comment