Job: Call Center Specialist at Ucom LLC Company

Location: JobParser.Models.Location

Category:

Type: Day/ night shift

Deadline: 28-Apr-18 00:00:00

Salary:

Description
Ucom LLC is seeking a successful candidate who will provide the Company's information in an efficient and timely manner.

Responsibilities
- Provide general information (offers, services, tariff plans, promotion, etc.); reply to balance and invoice queries; provide technical assistance to customers;
- Update the customer database during customer contacts;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

RequiredQualifications
- Bachelor's degree;
- 1-2 years of work experience in the welcoming staff or help line is preferable;
- MS Office and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Knowledge of other foreign languages is a plus;
- Excellent oral expression skills;
- Ability to listen.

Benefits

Job URL: iJob.am - Call Center Specialist @ Ucom LLC