Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 28-Dec-19 12:00:00 AM
Salary:
Description
Responsibilities
- Answer incoming calls and provide necessary support to the bank staff
- Handle tickets in Jira IT Service Desk properly and on time
- Address technical and software problems of the bank staff within the scope of authorities and professional expertise
- Analyze and evaluate Jira IT Service Desk tickets and where necessary forward them to appropriate
- IT specialists of the bank
- Instruct the bank staff on usage of Jira IT Service Desk and other systems
RequiredQualifications
- University degree in a technical field
- At least 2 years of relevant work experience
- Experience in addressing software and hardware problems
- Knowledge of web-related programs
- Good skills of Windows systems usage
- Fluency in Armenian and Russian; good knowledge of English
- Ability to work under pressure; attention to detail
- Ability to make decisions quickly and autonomously
- Team player
- Commitment to work and sense of responsibility
Benefits
Job URL: iJob.am - Specialist, IT Service Desk @ Ameriabank CJSC
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