Location: Yerevan, Armenia
Category:
Type: Full Time
Deadline: 30-Aug-19 12:00:00 AM
Salary:
Description
The Alexander, a Luxury Collection Hotel, Yerevan is looking for an experienced and dynamic candidate for the position of the Receptionist/ Front Desk Clerk who will assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities
- Attend all guests approaching the front desk in the procedure of check-in/ check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures;
- Use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and ask for requisitions accordingly;
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and record it;
- Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time;
- Do a proper cashier closer and ensure a complete handover between the shifts;
- Perform any other job-related duties as assigned.
RequiredQualifications
- Bachelor's degree in Hospitality Management, Tourism, Business Administration or other relevant field;
- At least 1 year of work experience in a relevant position;
- Customer service drive with outstanding communication and active listening skills;
- Excellent problem-solving and multitasking skills;
- Ability to work under pressure;
- Excellent written and verbal communication skills;
- Excellent knowledge of Armenian, Russian and English languages;
- Knowledge of Opera PMS is preferable.
Benefits
Job URL: iJob.am - Receptionist/ Front Desk Clerk @ The Alexander Yerevan Hotel
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