Location: Yerevan, Armenia
Category: information technology
Type: Full Time
Deadline: 10-Aug-19 12:00:00 AM
Salary:
Description
Responsibilities
- Answer, diagnose, troubleshoot and coordinate clients' incoming support issues through email or support help line
- Support and solve issues related to platform maintenance
- Keep all process documentation up to date in accordance with corporate policies and guidelines
- Reveal single and recurring problems regarding the platform
- Collaborate with team members, Platform Manager and Project Manager to continuously improve accuracy, effectiveness and efficiency of the processes and system
- Regularly liaise with branch employees to identify and solve the issues
- Perform other job-related duties as assigned
RequiredQualifications
- Bachelor's degree in Computer Science, Business Administration or a related field
- Relevant work experience, preferably in corporate environment, is desirable
- Excellent analytical, problem-solving and organizational skills
- Ability to manage calls and provide the highest level of client satisfaction
- General networking knowledge and troubleshooting skills
- Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively
- Ability to handle multiple concurrent activities with a positive and flexible attitude
- Strong motivation to complete tasks quickly and with high quality
- Desire to develop deep technical and business understanding of the platform
- Desire to learn basic database and software related skills
- Desire to learn basics of network protocols and cloud systems
- Willingness to work in a team and contribute to the success
- Excellent interpersonal and communication skills, ethical attitude
- Fluency in Armenian language; sufficient knowledge of Russian and English languages
Benefits
Job URL: iJob.am - Platform Administration Specialist @ Sef International UCO LLC
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