Location: Yerevan, Armenia
Category: Administrative Job
Type: Full Time
Deadline: 28-Aug-19 12:00:00 AM
Salary:
Description
Responsibilities
- Greet and register the guests into the hotel in a prompt manner; processes customer payments according to established policies and procedure
- Handle confidential information, including guest records, with a high degree of integrity
- Answer and route calls as appropriate; take guest messages with accuracy
- Offer and properly handle requests for wake-up calls
- Ensure reception and common area/ lobby is clean
- Answer guests' questions about the property and amenities and be able to refer and direct guests to area attractions and outlets; arrange for the appropriate transportation of guests to and from the hotel when necessary
- Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests; follow up to ensure guest satisfaction
- Complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs
- Balance cash bag at opening and closing of each shift
- Transmit and receive messages using equipment such as computer, telephone, email, fax
- Provide a professional image at all times through appearance and dress
- Follow Company policies and procedures
RequiredQualifications
- Higher education
- Fluency in English and Russian languages; knowledge of French language is preferable
- Computer and typing skills
- Proven job diligence, dedication and attention to detail
- Ability to develop and maintain working relationship with team and welcoming positive attitude with guests
Benefits
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