Job: Front Desk Manager at FYM Management Company

Location: Yerevan, Armenia

Category: Administrative Job

Type: Full Time

Deadline: 25-Aug-19 12:00:00 AM

Salary:

Description

Responsibilities

- Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
- Process all payment types such as room charges, cash, checks, debit, or credit
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it
- Ensure that all rooms are available to the Housekeeping and other departments in due
- Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.
- Run daily reports (number of arrivals, departures), identify special requests and check the accuracy of reports
- Display a high level of integrity and professionalism at all times in both dealing with guests and employees
- Follow all company policies

RequiredQualifications

- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Excellent written and verbal communication skills
- High proficiency in speaking and writing Armenian, English and Russian languages
- Ability to learn and orientate quickly
- Positive, pragmatic, professional attitude with good interpersonal skills
- Time management skills

Benefits

Job URL: iJob.am - Front Desk Manager @ FYM Management