Location: JobParser.Models.Location
Category: Education/training
Type: Full time
Deadline: 12-Apr-18 00:00:00
Salary:
Description
Responsibilities
- Customer service quality control, assessment and improvement
- Preparing and delivering trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
- Preparation of presentations and training materials on company's services and products, procedures, customer service technics etc.
- On-time and accurate communication inside Customer Care and Service Delivery department , particularly to Service desk, Account Management , Contact Center teams
- Transversal communication with other teams (such as Marketing, Sales, Business Analytic, Project Management) on information sharing and material preparation
- Following up and keeping info on knowledge base updated and simple to use
- Listening and assessment of communications with customers through all channels for the quality monitoring purposes according to the defined standards and evaluation matrix
- Arrangement of skills improvement coaching sessions
- Knowledge tests organization and handling
- Reporting on monthly/weekly basis to direct supervisor or manager
RequiredQualifications
Benefits
Job URL: iJob.am - Training, Communications and Quality control specialist @ Digitain
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