Location: JobParser.Models.Location
Category:
Type: Full-time
Deadline: 22-Apr-18 00:00:00
Salary: Competitive, depending on previous experience and skills.
Description
Digital Edge is looking for a System Administrator, who will be responsible for proper handling of alerts and tickets coming from enterprise monitoring system. He/ she will answer calls from clients, provide accurate response and technical support to customers.
Responsibilities
- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues engaging other teams if needed;
- Act rapidly in critical situations handling multiple alerts simultaneously;
- Be able to ensure high availability and SLAs;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in 24x7 team, with day and night shifts.
RequiredQualifications
- Written and verbal communication skills in English language;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with strong attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.
Benefits
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