Location: JobParser.Models.Location
Category: Manufacturing & Agriculture
Type: Full Time
Deadline: 05-Apr-18 00:00:00
Salary:
Description
Responsibilities
- Timely investigate and troubleshoot production technical incidents
- Conduct proactive monitoring of production systems
- Set up and maintain a framework of application solutions and procedures that would proactively monitor production systems and report any inconsistencies or potential problems
- Provide shift support to applications during mission critical times, monitor batch processes
- Provide timely updates to Operations
- Manage packages, perform configuration and deployment of production applications
- Work with vendors and multiple business, development and quality assurance groups to understand the issues related to production incidents and quickly and properly resolve them
- Work with QA, Development, DBA and System Admin and Network teams in order to facilitate change management process
- Adhere to consistent incident resolution process and work on its improvement
- Support and keep up to date issue resolutions database
- Assist to and mentor junior members of the team
- Be able to work weekends when scheduled
RequiredQualifications
- At least 2 years of experience in support of critical production systems
- Excellent problem investigating, analyzing and solving skills
- Strong Linux administration and troubleshooting skills
- Strong Windows administration and troubleshooting skills
- Good knowledge of any scripting language (Perl, Shell, Powershell) is desired
- Knowledge of and experience in using at least one of the following database servers (Sybase, MS SQL Server, or MySQL)
- Excellent time-management and organizational abilities that facilitate structured teamwork
- Experience working in the environment with well-established change and configuration management processes is desirable
- Well-developed communication and negotiation skills
- Ability to take ownership of tasks and drive them through to completion
- Good understanding of networks, routers, TCP/ IP and UDP protocols
- Ability to focus while under pressure and pay close attention to detail
- Willingness to multi-task and be flexible to take on varied responsibilities
- Higher education in Engineering, Computer Science or a related discipline
- Experience and/ or personal interest in the financial industry is an asset
- Familiarity with SVN source control is advantageous
Benefits
Job URL: iJob.am - Production Support Analyst @ Questrade International Inc., Armenian Branch
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