Location: Armenia, 0009, Yerevan Teryan St., 66 Building
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 5/14/2017 12:00:00 AM
Salary: Competitive
Description
Business/Function HSBC Operations Services and Technology
Role Title Supplied Services Agent/Cashier
Role Purpose
The incumbent will act as a Supplied Services team member, carry out delegated tasks within defined timeframes and regulations in compliance with the group standards.
Responsibilities
-Handle wide variety of activities within operational tasks in Supplied Services department
-Responsible for preparing cash for branches, customers and ATM replenishments
-Deliver timely and proper cash service in terms of demonstrating maximum attentiveness and accuracy
-Update management information regular statistical reports through various parameters
-Monitor ATM network operations and eliminating malfunctions in terms of CBA and Group regulations and within set SLAs
-Investigate customer transaction disputes accurately and in polite manner when contacting the customer
-Provide proper service to both external and internal customers; handle the customer requests with care and in a professional manner to increase the customer satisfaction
-Correct maintenance of all required documents during daily processes and day end checking
-Maintain service standards and quality in Supplied Services operations
RequiredQualifications
-Higher education
-Previous work experience in the banking industry is a plus
-Knowledge of MS Office
-Strong knowledge of English and Armenian languages
-Availability of driving license is a plus
-Ability to work under pressure
-Strong team member with an ability to learn from peers and share knowledge with them
Benefits
Job URL: iJob.am - Supplied Services Agent/Cashier @ HSBC Bank Armenia CJSC
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