Location: 42 Acharyan Street, Yerevan 0040, Armenia
Category: Administrative Job
Type: Full Time
Deadline: 27-Jun-17 00:00:00
Salary:
Description
Responsibilities
- Understanding customer needs and requirements to develop effective quality control processes
- Receiving feedback from the customers and creating action plan for decreasing customer complaints
- Settling conflict situations
- Keeping Jaguar ''Land Rover Quality and Behavior Standards'' in high level
- Improving CRM data collection, including customer email address
- Training and coaching the staff
- Managing the Mystery Shopping results
- Regularly reporting Jaguar Land Rover about quality results
RequiredQualifications
- University degree in Technical Science is a plus
- 3+ years of work experience
- Excellent written and verbal knowledge of Russian, good knowledge of English languages
- Excellent knowledge of Word, Excel
- Work experience as a Quality or Customer relationship manager is a plus
- Technical knowledge or experience in automotive field is a plus
- Business correspondence skills
- Advanced communication and presentation skills
- Advanced management and negotiation skills
- Analytical skills and attention to the details
Benefits
Job URL: iJob.am - Quality and Customer Relationship Manager @ Fora Premium LLC
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