Wednesday, May 31, 2017

Job: Contact Center Intern at HSBC Bank Armenia CJSC Company

Location: Armenia, 0009, Yerevan Teryan St., 66 Building

Category: Service & Security

Type: Full Time

Deadline: 29-Jun-17 00:00:00

Salary:

Description

Responsibilities

- Provide a range of suitable services and products to customers
- Accurately and promptly resolve customer queries and requests
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Gain a comprehensive knowledge of HSBC products, services and Organization structure; be prepared to connect the customer with the right teams and colleagues where necessary
- Be prepared to help customers in understanding the variety of ways to bank (Internet, mobile, phone and ATM) that will best suit their needs
- Be proactive in attracting new customers
- Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfillment
- Maintain up-to-date customer records
- Understand and continue to develop own knowledge of operational risk, legal and regulatory requirements and operating procedures and practices
- Process customer instructions and transactions accurately
- Treat all customers fairly

RequiredQualifications

- Higher education
- Passion for continuously ensuring a superior customer experience
- Consistently deliver a personalised, friendly and efficient customer service at all times
- Provide a high-quality telephone banking and Internet/ mobile banking support services when interacting with customers over the phone
- Provide fully comprehensive and professional information on Bank products, services and ongoing promotion campaigns
- Make effective customer contact ensuring that customer issues are resolved
- Handle and process customer telephone banking and Internet/ mobile banking support services requests
- Ability to demonstrate strong communication/ negotiation skills which will enable to engage in effective conversations with customers over the phone and build a strong professional rapport
- Maintain and develop knowledge of products and procedures and ensure that all enquiries are handled in line with internal policies and procedures, ensuring regulatory requirements are fully met
- Ability to demonstrate confidence, drive and inner energy
- Experience in working with rules and regulations is preferable
- Ability to work independently and take responsibility for decisions and actions
- Excellent knowledge of Armenian and English languages

Benefits

Job URL: iJob.am - Contact Center Intern @ HSBC Bank Armenia CJSC

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