Job: Head of Sales and Customer Service Department at ArmenTel CJSC Company

Location: Yerevan, Armenia

Category:

Type: Full Time

Deadline: 6/1/2017 12:00:00 AM

Salary: Salary, plus a full medical insurance and professional training.

Description
N/A

Responsibilities
- Ensure effective leadership of the day-to-day operations of the Department;
- Make sure that the Department activities are planned, organized, managed and controlled in coherence with the set targets;
- Set sales plans and control their achievement;
- Realize sales short-term and long-term planning;
- Provide high quality service in customer service centers;
- Carry out precise motivation activities to increase the effectiveness of work performance and boost sales;
- Analyze trade policy effectiveness by means of the existing assessment tools;
- Create and use tools to realize sales systematic analysis;
- Coordinate effective cross-functional cooperation;
- Oversee that the service center documents are maintained and cash desk operations are realized in accordance with the set procedures;
- Provide employees with trainings and take up activities for their further development.

RequiredQualifications
- University degree, preferably with further degree or certificate in Business or Public Administration;
- At least 5 years of experience in the fields of customer service and sales, out of which 1 year in telecommunications;
- At least 3 years of experience in a managerial position;
- Experience in management of a large team;
- Knowledge of sales and customer service basic principles;
- Knowledge of marketing research, products and service promotion;
- Budgeting skills;
- Readiness for field visits;
- Strong negotiation and customer cooperation skills;
- Quick decision-maker and problem solver;
- High analytic, organizational and leadership skills;
- Result-oriented personality;
- Ability to convince and support own personal viewpoint;
- Initiative and responsible personality;
- Team building skills;
- Advanced computer skills; strong experience in working with Microsoft Office;
- Fluency in Armenian and Russian languages; knowledge of English language is a plus.

Benefits

Job URL: iJob.am - Head of Sales and Customer Service Department @ ArmenTel CJSC