Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 5/20/2017 12:00:00 AM
Salary:
Description
Responsibilities
- Answer calls and respond to emails; handle customer inquiries about banking services both by telephone and by email
- Assess customer needs and provide customers with banking service information
- Update the customer database during customer contacts
- Manage and resolve customer complaints; record the feedback
- Conduct a variety of routine daily tasks: review reports; prepare correspondence; participate in special department projects
- Follow up the customer calls where necessary
RequiredQualifications
- Bachelor's degree in Economics or Finance
- At least 1 year of work experience at a bank as a Call Center or Contact Center Specialist
- Excellent knowledge of Armenian, Russian and English languages
- Knowledge of MS Office, Skype, Viber, WhatsApp; communication skills; good data entry and typing skills
- Knowledge of customer service principles and practices
- Verbal and written communication skills
- Ability to listen and understand the information and ideas presented by customers
- Analytical thinking; problem-solving and decision-making skills
- Ability to work in teams
Benefits
Job URL: iJob.am - Contact Center Specialist @ Prometey Bank CJSC
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