Job: Cards Services Agent at HSBC Bank Armenia CJSC Company

Location: Armenia, 0009, Yerevan Teryan St., 66 Building

Category:

Type: Full Time

Deadline: 5/15/2017 12:00:00 AM

Salary: Competitive

Description
The Cards Services Agent is responsible for the day-to-day service operations of credit cards and merchant acquiring and keeping customers satisfied and inquiries handled within the established timeframe. The incumbent actively supports the management in all the aspects of daily operations, business engagement, ensuring the best interests of HSBC and fair treatment to customers are served in the operation processing.

Responsibilities
- Process cards issuing and acquiring related forms in a timely and accurate manner;
- Conduct with merchants along with on-side and off-side support;
- Conduct daily clearing and settlement of the cards transaction;
- Ensure cards personalization and embossing;
- Reconcile clearing and settlement of the cards transaction;
- Prepare cards issuing and acquiring related reports;
- Handle customer inquiries and requests in an accurate and timely manner;
- Provide high-level service and support to internal customers.

RequiredQualifications
- Higher education; a master's degree is a plus;
- At least 1 year of experience in the banking industry; experience in the cards service is a plus;
- Experience in merchant acquiring is a strong advantage;
- Knowledge of MS Office; knowledge of SmartVista and ArmSoft is preferable;
- Strong knowledge of English and Armenian languages;
- Ability to work under pressure;
- Strong team member with ability to learn from peers and share knowledge with them.

Benefits

Job URL: iJob.am - Cards Services Agent @ HSBC Bank Armenia CJSC