Location: JobParser.Models.Location
Category: Sales & Marketing
Type: Full Time
Deadline: 31-Jan-18 00:00:00
Salary:
Description
Responsibilities
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
RequiredQualifications
- University degree in Linguistics, Service, or other related fields
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent competency of Armenian, English and Russian.
Benefits
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