Location: Armenia, 0009, Yerevan Teryan St., 66 Building
Category: HR Management and Trainings
Type: Full Time
Deadline: 4/21/2017 12:00:00 AM
Salary:
Description
Responsibilities
- Provide a range of suitable services and products to customers
- Accurately and promptly resolve customer queries and requests
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Gain a comprehensive knowledge of HSBC products, services and organization structure; be prepared to connect the customer with the right teams and colleagues where necessary
- Be prepared to help customers in understanding the variety of ways to bank (Internet, mobile, phone and ATM) that will best suit their needs
- Be proactive in attracting new customers
- Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfillment
- Maintain up-to-date customer records and ensure accurate cashiering activities
- Understand and continue to develop your knowledge of operational risk, legal and regulatory requirements and operating procedures and practices
- Process customer instructions and transactions accurately including dealing with cash
- Treat all customers fairly
RequiredQualifications
- Higher education
- Passion for continuously ensuring a superior customer experience
- Ability to consistently deliver a personalized, friendly and efficient customer service at all times
- Ability to demonstrate strong communication/ negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional rapport
- Ability to demonstrate confidence, drive and inner energy
- Experience in working with rules and regulations is preferable
- Ability to work independently and take responsibility for decisions and actions
- Ability to work with cash
- Excellent knowledge of Armenian and English languages
Benefits
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