Job: Customer Support Quality Control Manager at Joomag Company

Location: Yerevan

Category: Quality Assurance /Control

Type: Full time

Deadline: 4/30/2017 12:00:00 AM

Salary:

Description

Responsibilities

1. Provide constructive and timely feedback and training for CS team to improve skills
2. Act forthcoming with positive feedback to acknowledge and reward best cases
3. Train new employees so that they have a good product knowledge and are aware of the company's CS policies
4. Identify any training or coaching needs that may be required
5. Motivate team to share knowledge and complete tasks on time․

RequiredQualifications

1. Native or bilingual proficiency of English language
2. Experience in coaching and training individuals or groups
3. Proven customer support experience
4. Strong analytical skills
5. Excellent written and verbal communication skills
6. Demonstrated ability with the design and application of innovative ideas, developing creative solutions

Preferred qualifications:

1. Excellent knowledge of any other foreign language
2. MA or BA degree in Mathematics or related discipline

Benefits

Job URL: iJob.am - Customer Support Quality Control Manager @ Joomag