Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 02-May-20 12:00:00 AM
Salary:
Description
Responsibilities
- deal directly with customers either by telephone, electronically
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- set up new customer accounts
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions
- record details of inquiries, comments, and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
RequiredQualifications
- Minimum 2+ years’ experience in a service-based industry, preferably front-facing
- A gaming experience a plus, but not required
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- Highly developed communication (written and verbal) and interpersonal skills
- Personable, friendly, cooperative, and collaborative mindset
- Passion for providing a superior customer service experience
- numeric, oral and written language applications
- product knowledge
Benefits
Job URL: iJob.am - Call Center Specialist of VIP Clients @ Adjarabet.am
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