Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 23-May-20 12:00:00 AM
Salary:
Description
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update about technical issues and useful discussions with customers
- Be acquainted with ticketing system and backoffice
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with managers
- Assist in training junior Customer Support Representatives
RequiredQualifications
- Proof of Undergraduate Degree
- Fluent in Armenian, good knowledge of English and Korean(written, reading and speaking). Russian or other additional language is a plus.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how different systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Experience of working with Asians is a plus
Benefits
Job URL: iJob.am - Customer Support specialist @ MOA Communications
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