Job: IT Support Engineer (24/5 shift) at VOLO LLC Company

Location: Yerevan, Armenia

Category: Other IT

Type: Full time

Deadline: 29-Jan-20 12:00:00 AM

Salary:

Description

Responsibilities

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams;
• Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies and operational impact;
• Collect and review performance reports for various systems, and report trends of different counters (e.g. Server, Application, Network, etc.) to assist senior technical personnel to predict future issues or outages;
• Monitor a wide variety of information and network systems that include, but are not limited to IT circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications;
• Document all actions in accordance with standard company policies and procedures;
• Notify third-party service providers of issues, outages and remediation status;
• Work with internal and external technical and service teams to create and/or update knowledge base articles;
• Perform basic systems testing and operational tasks (network connectivity testing, script execution, etc.); 
• Support multiple technical teams in 24 x 5 environment operational environments with high up-time requirements. Varied shift schedules may include day, evening or overnight hours;
• DevOps CI/CD pipelines management.

RequiredQualifications

• Bachelor’s Degree in Computer Science, Engineering or equivalent;
• At least 3 years of experience supporting an enterprise network;
• Knowledge and hands on experience in Windows and Linux Servers;
• Intermediate Linux (Red Hat, CentOS) CLI experience;
• Experience using Microsoft Windows 2012 R2 in a medium environment; 
• Familiar with DevOps tools e.g. Jenkins, GitLab, Docker, etc;
• Experience using IT Support tools; 
• Natural aptitude for dealing with people;
• Excellent verbal, written, and interpersonal skills;
• Ability to quickly assess and address problems, escalating as necessary;
• Strong analytical and reasoning skills;
• Detail oriented and capable of working on multiple problems simultaneously; 
• Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends;
• Excellent English communication skills, both written and spoken.

Benefits

Job URL: iJob.am - IT Support Engineer (24/5 shift) @ VOLO LLC