Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 25-Jan-20 12:00:00 AM
Salary:
Description
Responsibilities
- Work independently with customers of Russian market through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
- Identify customers' needs and move them towards the appropriate action using your knowledge and experience
- Support to the company bet shop employees via incoming calls only
- Handle incoming calls related to the company and transfer to corresponding departments, if needed
- Follow all standard operating and project-related procedures
RequiredQualifications
Our customers call us 24 hours a day, 365 days a year.
We need a candidate that is
- Prepared to work any 8 hours, 5 days per week
- A natural communicator
- Confident and can-do, with a natural ability to deliver an excellent customer service
- Excellent knowledge of Russian language
- Good knowledge of Armenian and English languages
- Responsible
- Able to work under pressure
- Bachelors degree
- Positive, self-motivated and enjoy interacting and working with people from all backgrounds
- Able to work on your own as well as part of a team
- Experience in a call center is a plus
- Excellent listener with the ability to understand concerns and overcome objections
- Knowledge of a PC Windows environment
Benefits
Job URL: iJob.am - Russian Speaking Customer Support Specialist @ Digitain LLC
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