Location: Yerevan, Armenia
Category: Administrative/office-work
Type: Full time
Deadline: 24-Jan-20 12:00:00 AM
Salary:
Description
Responsibilities
- Actively monitor orders on the Buymie network
- Proactively liaise with Shoppers to ensure orders run smoothly
- Provide feedback to relevant departments to help improve customer and shopper experience
- Respond to shopper issues via email and phone
- Provide ad hoc support to the operations team
RequiredQualifications
- An effective communicator - you're not afraid to ask for help and share learnings.
- A collaborator - you enjoy working and learning with others.
- Ability to think tactical and strategic - you're flexible and fast when needed but able to keep sight on the bigger picture.
- Excellent written and spoken English.
- 1-2 years experience in customer service role.
- Ability to learn and adapt quickly to a multinational working environment.
- Genuine passion for providing the highest level of customer service and experience.
- Ability to multitask in a fast paced environment.
- Experience with CRM customer service systems a plus but not a necessity
- Able to effectively communicate to a wide range of people via email or telephone.
- Ability to quickly assess a situation and problem solve to point of resolution.
- Must be able to work weekends.
Benefits
Job URL: iJob.am - Operations Representative (Armenia) @ Buymie
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