Location: Yerevan, Armenia
Category: Business/Management
Type: Full time
Deadline: 24-Jan-20 12:00:00 AM
Salary:
Description
Responsibilities
- Develop your understanding of the buymie shopper network by monitoring live orders and looking for ways to keep late orders to a minimum.
- Hire, train and lead a team of support representatives.
- Be the point of contact for escalated issues and communications coming into the team.
- Provide feedback to team members to develop their strengths and coach underperformance.
- Plan future recruitment to mitigate known and upcoming gaps in coverage.
- Develop and generate weekly reports to identify areas of concern and celebrate successes.
- Collaborate with the wider operation and development teams to achieve company goals.
- Take ownership for scheduling to ensure adequate coverage is provided, managing sickness, absence and lateness.
- Liaise with other team leads to work on process improvement and become the functional expert to inform issues and drive change.
RequiredQualifications
- An effective communicator - you're not afraid to ask for help and share learnings.
- A collaborator - you enjoy working and learning with others.
- Ability to think tactical and strategic - you're flexible and fast when needed but able to keep sight on the bigger picture.
- Excellent written and spoken English.
- Strong people management experience and a desire to lead teams. (3+ years)
- Experience working in operations, contact centre environment or a support team.
- At ease working in a fast-paced environment and comfortable with ambiguity.
- Able to effectively communicate to a wide range of people via telephone or email.
- Ability to quickly assess a situation and problem-solve to the point of resolution.
- A smart generalist who’s able to wear multiple hats.
- Experience working with Intercom or Zendesk.
Benefits
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