Job: Front Desk Clerk at Armenia Marriott Hotel Yerevan Company

Location: Yerevan, Armenia

Category: Tourism/Hospitality/HoReCa

Type: Full time

Deadline: 02-Jan-20 12:00:00 AM

Salary:

Description

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.

RequiredQualifications

• Higher education.
• At least 1 year of work experience  in customer support, call centers, help desks or other relevant roles.
• Fluency in Armenian,  English and Russian languages.
• Positive, pragmatic, professional attitude with good interpersonal skills.
• Available to work with different shifts, including night shifts

Benefits

Job URL: iJob.am - Front Desk Clerk @ Armenia Marriott Hotel Yerevan