Location: Yerevan, Armenia
Category: Tourism/Hospitality/HoReCa
Type: Full time
Deadline: 08-Feb-19 12:00:00 AM
Salary:
Description
Responsibilities
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
RequiredQualifications
- University degree in Tourism or other relevant fields
- Excellent spoken and written communication skills/ excellent knowledge of English
- 1-year work experience in similar field
- Computer skills (Word, Excel, PowerPoint, Outlook)
- Customer-oriented person.
Benefits
Job URL: iJob.am - Reservations Agent @ Armenia Marriott Hotel Yerevan
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