Job: Guest Experience Manager at Ginosi Apartels Company

Location: Hollywood, USA

Category:

Type: Full Time

Deadline: 24-Feb-19 12:00:00 AM

Salary:

Description

• High School Diploma or higher;
  
• Possession of valid driver’s license with a clear driving history;
  
• At least 2 years of experience in the hospitality industry, operations, or customer service;
  
• Prepared to work first, second or graveyard shift (if needed);
  
• Thorough knowledge of customer service, office, and in-house management;
  
• Proficiency in English (oral and written). Knowledge of Spanish is a plus;
  
• Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers;
  
• Possession of a smartphone to use company’s applications;
• Ability to lift 50 pounds.
  

Responsibilities

Be well aware of company standards, policies, and company software;

Log into company software to get the work schedule and assigned tasks and after completion update tasks accordingly;

Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests;

Support in setup of new units and move-outs;

Perform cleaning duties in cases of emergency or staff shortage;

Investigate complaints, take corrective actions and report to line manager;

Provide continual training for housekeepers as per business needs;

Open the apartments for housekeepers, inspect and report damages and malfunctions using the company software;

Restock units, inspect and verify unit readiness after cleaning before guest check in to ensure:

• Cleanliness standards are met;
• Units are stocked as per predefined unit inventory list / PAX;
• Unit setup standards are followed;
• Functionality of equipment and facilities is adequate;

Place keys in key-boxes, set up digital codes on door keypads;

Report any guest/staff/apartment/software issues to line manager daily;

Responsible for taking the dirty linen from apartments to designated area;

Restock and ensure sufficient inventory levels (PAR) of necessary items in storage rooms;

Perform periodic and ad hoc maintenance work in units (ex. A/C, WiFi setup, changing lamps, etc);

Drive to company's location to drop off and pick up the laundry;

Fill in the laundry handover sheet;

Weigh the dirty laundry and input the data in the sheet;

Other duties as assigned.

RequiredQualifications

High School Diploma or higher;

Possession of valid driver’s license with a clear driving history;

At least 2 years of experience in the hospitality industry, operations, or customer service;

Prepared to work first, second or graveyard shift (if needed);

Thorough knowledge of customer service, office, and in-house management;

Proficiency in English (oral and written). Knowledge of Spanish is a plus;

Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers;

Possession of a smartphone to use company’s applications;

Ability to lift 50 pounds.

Benefits

Job URL: iJob.am - Guest Experience Manager @ Ginosi Apartels