Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 29-Dec-19 12:00:00 AM
Salary:
Description
Responsibilities
- Answer customer’s enquires through incoming call/email or chat in a timely manner
- Provide general information (procedures, services, payments, promotion, offers etc), inform the customer about the complaint status and resolution
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
- Attract potential customers through incoming and outgoing calls, make cross sell and up sale
- Satisfy the customer by finding an appropriate solution
- Carry out the satisfaction inquiry campaign established by the Quality Team
- Carry out retention and loyalty campaigns established by the Retention and Loyalty
- Make outbound calls as assigned
- Perform other tasks as assigned
RequiredQualifications
- Bachelor of University or yet a student
- Preferably 1 year of work experience in help line or Customer services related fields
- A natural communicator
- Confident and can-do, with an ability to deliver an excellent customer service
- Proficient in Armenian (written and verbal)
- Knowledge of English and Russian language is a plus
- With good knowledge of MS Office (Word, Excel, Outlook) will be an asset
- Responsible
- Able to listen and resistance in stress.
- Able for shift work
- Able to work on week-ends
WE OFFER:
- 2 weeks intense dedicated training to set you up for success
- Health Insurance
- Free tea and coffee
- Fun, high-energy work environment
- Continuous mentoring and development
Work like a TEAM, live like a FAMILY
Benefits
Job URL: iJob.am - Contact Center Specialist @ Varks AM UCO CJSC (Varks.am)
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