Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 23-Oct-19 12:00:00 AM
Salary:
Description
Responsibilities
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers' needs to achieve satisfaction
RequiredQualifications
- Proven customer support experience or experience as a client service representative
- Customer orientation and ability to adapt/respond to different types of issues
- Familiarity with CRM systems and practices
- Advanced written and verbal English communication skills
- Experience of working in Agile environment is an advantage
Benefits
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