Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 10-Mar-19 12:00:00 AM
Salary: Competitive
Description
Application deadline is 10.03.2019.
Only short-listed applicants will be interviewed.
Working hours: from 09 a.m. to 6 p.m.
Responsibilities
-Familiarization of new employees with the service culture and newly introduced standards of service culture through trainings and mentorship
-Reacting to customers complaints and suggestions, working out final solutions to them
-Regular assessment of the customer service quality through different researches
-Presentation of recommendations regarding the enhancement of customer service quality to direct supervisor
-Performing other tasks instructed by the direct supervisor
RequiredQualifications
-Higher education, economics , management or sociology background is preferable
-At least three years of banking experience in customer service
-Experience in Service control or complaint management areas is a plus, banking experience is a plus
-Fluency in Armenian, Russian and English languages
-Good knowledge of MS office programs, electronic communication means
-Ability to work in a team, find efficient solutions in changing environment, stress resistance
-Proactivity and sense of responsibility
-Analytical and flexible thinking, cooperation skills
Benefits
Job URL: iJob.am - Service Quality Management Specialist @ EvocaBank CJSC
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