Location: Yerevan, Armenia
Category:
Type: Full-time
Deadline: 2017-05-05 00:00:00
Salary: Highly competitive, depending on the previous experience and skills, plus benefit packages, including medical insurance, trainings, sport activities and a relaxation massage.
Description
The position of Remote Support Center Engineer (Level 1) is an entry-level technical position in Remote Support Center (RSC). The RSC is a group focused on resolving issues remotely for the Company's internal client base. The incumbent responds to, resolves and escalates incoming technical client issues and requests submitted by phone, e-mail or the Company's client portal.
Responsibilities
- Provide expert remote desktop support and basic server;
- Demonstrate strong customer service skills to provide phone support;
- Provide expert remote support for desktops, printers, mobile devices, and basic server administration;
- Follow task creation, work, closure and escalation procedures;
- Support team members with resolving client issues;
- Meet or exceed Key Performance Indicators (KPIs).
RequiredQualifications
- Experience in working in a call center is preferred;
- High school diploma or equivalent;
- 1-2 years of experience in troubleshooting and providing remote support;
- BA, BS or a similar degree in Computer Science/ Electronics or relevant experience;
- Availability of at least one of the following industry certifications is a strong plus:
a) Microsoft Technology Associate (MTA);
b) CompTIA A+;
c) MCTS Windows 7 or 1 Core MCSA Windows 8 Exam;
d) Google Apps Certified Administrator;
- More than 1 year of experience in troubleshooting the current versions of the Windows Desktop Operating Systems;
- More than 1 year of experience with Windows Server family OS, Active Directory and Exchange Server;
- Familiarity with the use of and troubleshooting the current version of the Mac OS (Desktop) is a plus;
- Working knowledge of mobile devices, laptops and desktops;
- Working knowledge of common desktop applications including the most current version of Microsoft Office;
- Working knowledge of current tape and common business-class online backup solutions;
- Working knowledge of client/ server printing;
- Strong interpersonal and oral communication skills; attention to details;
- Adeptness in reading, writing and interpreting technical documentation and procedure manuals;
- Ability to present ideas and solutions in the user-friendly language;
- Highly self-motivated personality;
- Proven analytical and problem-solving skills;
- Strong customer service orientation;
- Experience in working in a team-oriented and collaborative environment;
- Ability to type between 30 to 45 words per minute;
- Excellent knowledge of English and Russian languages, both communication and technical level.
Benefits
Job URL: iJob.am - Remote Support Center Engineer (Level 1) @ HS International LLC
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