Job: Customer Care Associate at Joomag AM LLC Company

Location: Yerevan, Armenia

Category: Service & Security

Type: Full Time

Deadline: 21-Jun-19 12:00:00 AM

Salary:

Description

Responsibilities

- Assure ideal customer experience: be genuinely excited to help customers while responding to a wide array of questions mainly via live-chat and emails
- Act as a liaison providing product information to the customers in an accurate way truly understanding that customer feedback is priceless
- Take the responsibility to get/ give information, clarify, analyze, ensure understanding, and get action to solve customers' problems
- Periodically face the challenge to adapt to different types of characters and personalities, put oneself in the customers' shoes and advocate for them
- Communicate and build sustainable relationships with English-spoken customers
- Get a wide range of different inquiries (technical, billing and sales), arrange them, collect relevant information and reply within the scope of the Company's goals and objectives
- Understand customers' needs, discover the positive/ negative sides of the situation and find cross-beneficial solutions meanwhile keeping Company's name high and maintaining a positive relationship
- Figure out ways to work together with different teams (specifically sales and engineering), solve problems and get common work done
- Share knowledge and take the initiative to keep other team members informed and engaged

RequiredQualifications

- Customer orientation; proven experience in customer service
- Problem-solving skills
- Talent to listen to others
- Close to native fluency in English; well-developed business writing skills; knowledge of other UN language, specifically Spanish, would be a privilege
- Typing skills; ability to correctly type 45 English words per minute after 6 months of joining the Company
- Flexibility; agile and quick individual
- Negotiation and presentation skills
- Tech-savvy person; enthusiasm to learn and become savvy with technology
- Knowledge of Intercom, Atlassian, Adobe Acrobat, Adobe InDesign, LogMeIn Rescue, etc.
- Demonstrated reliability; ability to work hard and meet milestones; consistency
- Teamwork skills
- Ability and willingness to share opinions and accept those from others

Benefits

Job URL: iJob.am - Customer Care Associate @ Joomag AM LLC