Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 26-Jun-19 12:00:00 AM
Salary:
Description
Responsibilities
- Supervise day-to-day operations in the CS team
- Oversee and assess CS team activities, and provide them with regular performance-related feedback
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Respond to customer service issues in a timely manner
- Be involved in development and implementation of service policies, and explaining these to staff
- Create and maintain accurate CS reports and documentation
- Train staff in the areas of customer service and company policies
- Assist CS team with duties where required
- Answer online support inquiries using our support software
- Perform additional duties where needed
RequiredQualifications
- Bachelor's degree
- A minimum of 5 years' proven experience in a customer service position
- 3+ years of experience in managing a team
- Proficiency in computer skills and customer service softwares
- Excellent verbal and written English language skills
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and people skills
Benefits
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