Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 28-Apr-19 12:00:00 AM
Salary:
Description
Responsibilities
- Apply professional customer service techniques in assisting guests from different OTAs, such as AirBNB and Booking.com
- Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.
- Review and update all reservations that come into the hotel Property Management System (PMS)
- Maintain records for bookings from Reservation email inbox and any external booking sites
- Manage and update reservations on OTA extranets
- Be a motivated self-starter, with the ability to achieve personal goals and support departmental objectives.
- Provide superior customer service, answer all questions and be a knowledgeable resource for travel professionals and consumers.
- Proactively assist travel professionals and consumers with problems that might occur on a reservation and work across departments to provide seamless resolution.
- Provide customers accurate information consistent with department standards, document customer information, recap itinerary, and advise customers of the correct terms and conditions.
RequiredQualifications
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Must be fluent in English (speaking, reading, and writing)
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Minimum of one year experience in positions in the area of customer service or sales.
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Experience in the travel and hospitality industry preferred.
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Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
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Must be able to work independently and be self-motivated since you will be working from home.
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Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
Benefits
Job URL: iJob.am - Reservation Agent & Channel Manager @ Saggio Trading LLC
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