Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 27-Apr-19 12:00:00 AM
Salary:
Description
Responsibilities
- Strong understanding of our product
- Ability to make decisions based on data and facts
- Answer reviews
- A successful track record of customer support
- Advanced proficiency in English language
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- To work under pressure
- Conflict management skills;
- Outstanding customer service skills
- QA experience is a plus
RequiredQualifications
- Proven customer support experience
- Provide a professional level of support to our customers via our support tools
- Resolve customer issues in a timely and effective manner
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Customer Service
- Perform all Customer Service activities as needed
- Create and maintain daily, weekly and monthly reporting
Benefits
Job URL: iJob.am - Customer Support Specialist @ IYC technologies
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