Location: Yerevan, Armenia
Category: Customer Service
Type: Full Time
Deadline: 28-Feb-19 12:00:00 AM
Salary: N/A
Description
We are looking to hire people who love online shopping and enjoy providing customers with high-quality customer service. If you want to be a part of the change that is comping then don't hesitate to apply for this position. We are impatiently looking to receive your application
Responsibilities
-Represent Globbing brand and deliver the best possible support experience to customers
-Handle customer inquiries either face to face or via live chat, Skype, email, telephone, providing them with product and service information, managing and resolving customer complaints
-Update job knowledge, research and study new product or service descriptions
-Participate in educational opportunities
-Connect customers through a range of channels to check satisfaction and obtain feedback on the service/product received
-Document all call information according to the required operating procedures
RequiredQualifications
-Significant phone, e-mail, and chat communication skills
-Eagerness to meet customer expectations and inquiries
-Absolute passion for ensuring a world-class customer experience with every contact
-Customer focus, attention to details, multi-taskin
-Time management skills
-Adaptable in a fast-paced and changing environment and receptive to feedbacks
-Excellent oral, written and interpersonal communication skills
-Fluent in English and Armenian, knowledge of European languages will be an advantage
-Proficiency in Microsoft office package
-Ability to work effectively with individuals at all levels
Benefits
Job URL: iJob.am - Customer Happiness Specialist @ Globbing LLC
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