Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 23-Mar-19 12:00:00 AM
Salary:
Description
Responsibilities
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Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner by telephone, email and web chat; respond promptly to their queries ensuring customers' expectations are always met (support and sales)
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Provide troubleshooting assistance for customer orders, account statuses and relevant problems
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Review pending orders and specific customer requests to ensure excellent customer service and customer experience
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Attract potential customers by answering product and service-related questions
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Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
RequiredQualifications
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University degree in Linguistics, communications or a relevant field.
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Proven experience in sales, customer support, call centers and help desks
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Proficiency with MS Office Suite, particularly MS Excel
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In-depth understanding of sales principles and customer service practices
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Strong negotiation and problem-solving skills
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Ability to analyze information and come up with solutions
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Positive, pragmatic and professional attitude with good interpersonal skills
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Excellent knowledge of English language
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High attention to details
Benefits
Job URL: iJob.am - Customer care and sales specialist @ E-World Systems LLC
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