Job: Telephone Operator at Business Armenia Company

Location: JobParser.Models.Location

Category: Service & Security

Type: Full Time

Deadline: 02-Apr-18 00:00:00

Salary:

Description

Responsibilities

- Answer all incoming telephone call in a professional and polite manner
- Make clear and accurate communication to the other party on the other end of the line
- Redirect and divert calls to appropriate parties or offices
- Relay information as quickly and as accurately as possible as when the other party asks for a certain phone number, he has to look up his computerized or manual directory with alertness and presence of mind
- Call up or dispatch the appropriate personnel in cases of emergency
- Give polite assistance to its caller and give best services

RequiredQualifications

- Work experience as Telephone Operator is preferable
- Knowledge of telephone consoles and related equipment
- Knowledge of customer service standards and procedures
- Knowledge of international and\or conference call telephone dialing procedures and protocols
- Degree in Economics or Law
- Ability to verify data input and correct errors
- Knowledge of campus telephone system dialing procedures
- Ability to interact and communicate with people over the telephone, often in stressful situations
- Basic data entry and/or word processing skills
- Clerical and basic office skills
- Excellent time management and organizational skills with a strong focus accuracy and attention to detail
- Strong sense of integrity, discretion and ability to maintain confidentiality
- Proficient computer literacy in Microsoft Office, proficiency in statistical programs is advantage
- Internal communication and interpersonal skills
- Excellent knowledge of written and oral English, Armenian and Russian languages

Benefits

Job URL: iJob.am - Telephone Operator @ Business Armenia