Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 2017-04-28 00:00:00
Salary:
Description
Responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures
- Perform night audits
- Prepare hotel reports
- Inform guests about the formalities, any special conditions relating to their stay and the services available.
- Ensure that all guest documentation is up-to-date and available
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Handle any guest complaints and provides a rapid solution
- Convey the hotel image
- Keep track of the standard of services delivered, based on guest comments and quality audits
- Promote the brand and/or Group's loyalty programs to guests
- Perform other tasks assigned by Front Office Manager
RequiredQualifications
- Vocational diploma or degree in hospitality and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
- Fluent in Armenian, Russian and English
- Hotel experience and knowledge of Opera software is a MUST
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Copes well under pressure
- Strong sense of ethics
- Autonomous with sense of responsibility
Benefits
Job URL: iJob.am - Front Office Night Shift Leader @ ibis Yerevan Center
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