Job: Call Center Specialist at Varks.am Company

Location: 12 Saryan Street, Yerevan, Armenia

Category: Service & Security

Type: Full Time

Deadline: 4/20/2017 12:00:00 AM

Salary:

Description

Responsibilities

- Provide service to current and potential customers through online consultant service
- Implement telephone surveys in order to reveal customer demands
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
- Inform customers about new offers and services
- Inform customers about the complaint status and resolution
- Carry out the satisfaction inquiry campaign established by the Quality Team
- Apply retention and customer loyalty during all contacts
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team

RequiredQualifications

- Higher education
- Knowledge of Armenian, Russian and English languages
- Computer skills
- Ability to engage in team work
- Sales skills

Benefits

Job URL: iJob.am - Call Center Specialist @ Varks.am