Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 02-Dec-18 12:00:00 AM
Salary: Competitive
Description
Scanning Agent
HSBC is one of the world's leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.
We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.
You'll achieve more when you join HSBC
Responsibilities
-Handle wide variety of operational activities within Supplied Services department
-Responsible for preparing and digitizing hard copy documents
-Organize off-site archiving processes (data management).
-Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting
-Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction
- Correct maintenance of all required documents during daily processes and end of day control checking
- Develop an expert-level understanding of the business systems of the Group and their associated requirements
-Handle internal and external customers' claims, communications related matter
-In case of need, act as a temporary cover within Supplied Services' other units
-Ensure that projects are delivered in accordance with Bank's standards and policies
-Maintain and exceed service standards and quality in Supplied services . Effectively escalate risks and issues
-Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year on year costs by agreed target
-Participating in departmental projects and team-building events
RequiredQualifications
-Higher education
-Previous work experience in the banking industry, operations is a plus
-Strong knowledge of MS Office and ability to quickly adapt to new software applications
-Strong knowledge of English and Armenian languages
-Analytical and practical approach towards problem solving
-Ability to work under pressure
-Enthusiastic, full of energy, fresh ideas and fast learner
Benefits
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